Yes! That may seem like an obvious answer, but many shop owners, shop managers and service advisors are hesitant to ask a customer to post a review. Some people feel that asking a customer to post a review can come off as pushy or tacky. Others feel that if the...
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the third post in a three-part series on building a strategy to recruit, retain and elevate...
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the second post in a three-part series on building a strategy to recruit, retain and elevate...
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the first post in a three-part series on building a strategy to recruit, retain and elevate...
Have you ever gone into a store and been shocked at how disconnected from reality the people working there were? If you ask the server at a pizza restaurant whether they sell by the slice, or you ask an employee at the grocery store where to find cleaning supplies,...
For many people who live in cities across the United States, Uber and Lyft have changed the way they move around. Compared to taxis, they arrive more quickly, are cheaper, are easier to call, and the drivers are individually rated and often friendlier. All of this...
In the business world, everyone wants you to think of them as a partner, not a vendor. Companies use the word as a marketing tool, as if calling themselves a ‘partner’ will make you willing to pay more for their services. In reality, there aren’t many companies out...
Every business owner has parts of their job that they love, and parts that they don’t like at all. That’s especially true for small business owners, who find themselves doing a little bit of everything. Maybe you love repairing vehicles, but hate showing the value...
For many businesses, location is key. A great location might cost extra money, but you’ll earn far more because people will see your auto repair shop and it will be more convenient for them to drop their vehicle off for service. When it comes to earning business...
