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Auto repair shop advice
Repair Shop Leadership: The Importance of Mentoring Top Talent
In our previous Repair Shop Leadership blog, we discussed the importance of defining your shop's culture, so that everyone understands what the shop is working to accomplish and the appropriate ways to get there. Once this has been...
Getting the Most Out of Your Auto Repair Reviews
We’ve mentioned before that online reviews are a critical part of your online presence, and great reviews will draw new customers to your shop. To maximize the impact that online reviews, have, however, you need to do more than just...
Invest in Retaining the Customers that are Invested in Your Shop
Consider this – one of your customers has come in three times for an oil change, and brought a coupon each time. They haven’t bought any other services from you, and even refused a couple of recommendations. Another brought their...
Leadership in Your Repair Shop: Defining the Shop Culture
If you’re a shop manager, there’s a good chance you’ve learned the value of strong leadership either by choice or out of necessity. Leadership is required to keep employees motivated, productive, and directed towards a common goal. Shop...
How to Respond to a Negative Auto Repair Review
Despite the best efforts of shop managers everywhere, negative reviews are a common occurrence in the auto repair industry. There are plenty of reasons – a repair fails, a customer wasn’t happy with the service they received, a customer...
Auto Repair Financing – A Blessing, Not a Curse
If you’ve got customers looking at major repairs to get back on the road, there’s a good chance that neither of you are thrilled. That’s because many people can’t handle a $2,000 repair bill, especially if they weren’t expecting it ahead...
Three Ways to Increase Your Shop’s Value
When an investor/owner considers which repair shop to purchase, they look at a wide range of factors to determine a shop’s value. Some of these factors are difficult to impact, such as the shop location, the age of the shop, or the...
How to Earn Referrals
Did you know that 92% of people trust recommendations from their friends? While it can seem difficult to get customers to provide referrals, companies grow much quicker and have much better customers when they earn referrals. Here are a...
Phil’s Auto Clinic | Where Caring Makes the Difference
Here at Phil's Auto Clinic we believe that caring makes the difference! We are located at 111 N Soboba St in Hemet California, where we service the San Jacinto Valley! We pride ourselves in expert car repair with services that are not...
