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Auto repair shop advice
Would Your Auto Repair Shop Survive the “Bus Factor”
Big businesses use something called “bus factor” to make sure they aren’t set up for failure down the road. The bus factor is a funny, yet morbid, way of referencing how prepared you are for employee emergencies. The bus factor is...
Should I Ask Customers to Post Reviews for My Auto Repair Shop?
Yes! That may seem like an obvious answer, but many shop owners, shop managers and service advisors are hesitant to ask a customer to post a review. Some people feel that asking a customer to post a review can come off as pushy or tacky....
The Technicians You Need: Training and Developing Your Team
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the third post in a three-part series on building a strategy to...
The Technicians You Need: Keeping Your Team Together
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the second post in a three-part series on building a strategy...
The Technicians You Need: Building Your Team
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the first post in a three-part series on building a strategy to...
Thinking Like Your Customer
Have you ever gone into a store and been shocked at how disconnected from reality the people working there were? If you ask the server at a pizza restaurant whether they sell by the slice, or you ask an employee at the grocery store...
How Lyft and Uber Might Change the Future for Auto Repair Shops
For many people who live in cities across the United States, Uber and Lyft have changed the way they move around. Compared to taxis, they arrive more quickly, are cheaper, are easier to call, and the drivers are individually rated and...
The Difference Between a Vendor and a Partner
In the business world, everyone wants you to think of them as a partner, not a vendor. Companies use the word as a marketing tool, as if calling themselves a ‘partner’ will make you willing to pay more for their services. In reality,...
The Three Jobs of an Auto Repair Shop Owner
Every business owner has parts of their job that they love, and parts that they don’t like at all. That’s especially true for small business owners, who find themselves doing a little bit of everything. Maybe you love repairing...
