Blog Archives - Page 9 of 50 - Repair Shop Websites

Should I Respond to My Auto Parts Store Google Reviews?

Apr 3, 2020

Yes, you definitely should. But there’s more to it than just posting a quick response. You’ll want to respond appropriately to the type of review you received. We’ll break them down into three different groups – good reviews, bad reviews and false reviews....

Should I Ask Customers to Post Reviews for My Auto Parts Store?

Apr 2, 2020

The short, and important, answer is: Yes! But unfortunately, many auto parts store owners and managers are hesitant to ask a customer to post a review. You may feel that asking a customer to post a review will come off as pushy or tacky. Other business owners think...

Don’t Let Someone Steal Your Auto Parts Store’s Google My Business Identity

Apr 1, 2020

Have you set up and/or claimed the Google My Business profile for your auto parts store? If you haven’t, or if you are letting somebody else manage it for you, please read on for some very important words of warning. The Google My Business Profile First, if you are...

The Importance of Customer Loyalty for Auto Parts Stores

Mar 31, 2020

Type “customer loyalty” into your Google search bar and you’ll get ads for companies trying to sell you loyalty programs. Below that is a featured snippet from the book The Intuitive Customer defining customer loyalty as a “result of a consistently positive emotional...

When Workers Worry, They Leave in a Hurry

Mar 26, 2020

With the possible exception of the financial stimulus bill, there hasn’t been much good news for auto repair shop owners (or really any business owners) in the past couple of weeks. One of the only good things going for them: after years of record low unemployment,...

3 Ways Auto Parts Stores Can Improve Customer Service and Why It Pays to Do So

Mar 25, 2020

Have you noticed that there are many companies who love to claim that their customer service is great? There are probably a good number of auto parts stores that you compete against that do it. One reason is that it’s not easily quantifiable. Unlike claiming to be...

What We Learned from the Last Recession

Mar 19, 2020

It’s amazing how fast reality can change. One month ago, the economy was in great shape, with low unemployment, high customer confidence, and all-time high stock prices. All three of those are getting shattered this week. Don’t panic – even in tough times, good...

Auto Repair Shop Contingency Planning

Feb 26, 2020

Coronavirus is just beginning to take root outside of China, but its spread is (finally) beginning to slow inside of China. It’s not yet clear how supply chains are going to be impacted by the weeks-long shut down of manufacturing plants across that country. The odds...

The Four Levels of Customer Loyalty

Feb 14, 2020

Type “customer loyalty” into Google, and you’ll get ads for companies trying to sell you loyalty programs. Below that is a featured snippet from the book The Intuitive Customer which defines customer loyalty as a “result of a consistently positive emotional...

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