Blog
Auto repair shop advice
Invest in Retaining the Customers that are Invested in Your Shop
Consider this – one of your customers has come in three times for an oil change, and brought a coupon each time. They haven’t bought any other services from you, and even refused a couple of recommendations. Another brought their...
Leadership in Your Repair Shop: Defining the Shop Culture
If you’re a shop manager, there’s a good chance you’ve learned the value of strong leadership either by choice or out of necessity. Leadership is required to keep employees motivated, productive, and directed towards a common goal. Shop...
How to Respond to a Negative Auto Repair Review
Despite the best efforts of shop managers everywhere, negative reviews are a common occurrence in the auto repair industry. There are plenty of reasons – a repair fails, a customer wasn’t happy with the service they received, a customer...
Auto Repair Financing – A Blessing, Not a Curse
If you’ve got customers looking at major repairs to get back on the road, there’s a good chance that neither of you are thrilled. That’s because many people can’t handle a $2,000 repair bill, especially if they weren’t expecting it ahead...
Three Ways to Increase Your Shop’s Value
When an investor/owner considers which repair shop to purchase, they look at a wide range of factors to determine a shop’s value. Some of these factors are difficult to impact, such as the shop location, the age of the shop, or the...
How to Earn Referrals
Did you know that 92% of people trust recommendations from their friends? While it can seem difficult to get customers to provide referrals, companies grow much quicker and have much better customers when they earn referrals. Here are a...
Phil’s Auto Clinic | Where Caring Makes the Difference
Here at Phil's Auto Clinic we believe that caring makes the difference! We are located at 111 N Soboba St in Hemet California, where we service the San Jacinto Valley! We pride ourselves in expert car repair with services that are not...
Google Doesn’t Offer SEO or Build Websites. Avoid the Phone Scam!
We hear all the time from our customers that Google has called them to discuss their website. Unfortunately, these calls are all scams! Google has posted an article on their own online help portal talking about these scams. While...
Character Beats Experience Every Time
When it comes to finding employees, personality and character traits are more important than experience. That’s one of the most important findings from Jim Collins’s Good to Great, one of the most influential business management books...
