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Auto repair shop advice
Should I Respond to My Auto Repair Shop Google Reviews?
The short answer is yes, but there’s more to it than just posting a quick response. That’s especially true if the review is negative. I’m writing this blog because we’ve seen a lot of unprofessional responses to negative reviews lately....
How Do Consumers Search for Auto Repair Shops Online?
There is a lot of confusion among auto repair shop owners about how consumers search for auto repair services on the web. Our goal in this blog is to clear up the confusion and help you understand how most consumers search for auto repair...
Benefits of Allowing Customers to Schedule Online
Most of the repair shop owners we talk to either love the idea of allowing customers to schedule real appointments online…or they absolutely hate it. The resistance is understandable. It’s difficult to manage a shop’s schedule with cars,...
Local Search: 4 Tactics to Elevate Your Auto Repair Shop
The four local search tactics are: Get a consistent flow of Google Reviews Make sure you have a dedicated page on your website for each service or service category that you offer Get links from other locally-relevant websites to your...
8 Leadership Lessons from ATI’s 2023 SuperConference
As always, the speakers at ATI’s (Automotive Training Institute) 2023 SuperConference were outstanding. One of my favorite things about the event is the power-packed schedule with lots of learning opportunities from ATI coaches, ATI...
Local Links – What They Are and Why They Are So Important
One of the things we are always encouraging our customers to do is to get local links. What are local links and why are they so important? Let’s dive in so you can start boosting your website’s performance through local relationships. The...
The Power of Reviews: How They Impact Auto Repair Shop Decisions
How many consumers read reviews? Are reviews especially important for the auto repair industry? What are consumers looking for when reading reviews? Thankfully BrightLocal recently released their Local Consumer Review Survey 2023 to help...
What Do Consumers Think About Being Asked for Reviews?
We have spoken to a lot of auto repair shop owners and managers who have told us that they don’t like to bother their customers by asking for reviews. Is that feeling justified? Do consumers really dislike being asked for reviews? The...
How Consumers Evaluate Reviews and What They Do Next
We have been emphasizing the importance of reviews for auto repair shops for years, most recently in our blog How Google Reviews Win You Business. We now know even more about how consumers process reviews and what they do after reading...