Type “customer loyalty” into your Google search bar and you’ll get ads for companies trying to sell you loyalty programs. Below that is a featured snippet from the book The Intuitive Customer defining customer loyalty as a “result of a consistently positive emotional...
With the possible exception of the financial stimulus bill, there hasn’t been much good news for auto repair shop owners (or really any business owners) in the past couple of weeks. One of the only good things going for them: after years of record low unemployment,...
Have you noticed that there are many companies who love to claim that their customer service is great? There are probably a good number of auto parts stores that you compete against that do it. One reason is that it’s not easily quantifiable. Unlike claiming to be...
Car repairs can be stressful, but it helps when you have a repair shop you can trust. Family owned and operated since 1989, Raj will give you honest advice, top-notch service, and fair prices – just like family. Westside Auto Electric has been a part of the Hudson...
What’s the value of a new customer? It depends on the customer – but it also depends on the shop. Click here for ideas on how to turn jobs into recurring revenue without cutting away at your margins by handing out a coupon book.
Cary, North Carolina’s P&A Smith Auto Maintenance is the place to go for all of your car repair needs. All repairs are carried out by their certified, expert technicians, and they have years of experience. They do everything from oil changes to a complete...
Tulare Automotive Repair in Tulare, CA is the place to go to get your car up and running in top condition. Owner Alfonso has a passion for cars and will treat you and your vehicle with respect. Some of their services include emissions testing, engine maintenance and...
It’s amazing how fast reality can change. One month ago, the economy was in great shape, with low unemployment, high customer confidence, and all-time high stock prices. All three of those are getting shattered this week. Don’t panic – even in tough times, good...
Norfolk, VA area Princess Anne Automotive Center is the place to go for all of your car repair needs. All repairs are carried out by their certified, expert technicians, and they have years of experience. They do everything from oil changes to a complete engine...
