Repair Shop Advice

Archive for July, 2011

VanGelder’s Automotive, Retsof, NY’s most reliable auto repair shop

July 29th, 2011

VanGelder’s Automotive provides reliable auto repair work for the residents in Retsof, NY.  Located at 3695 Retsof Rd, you can’t beat the reliability or service of VanGelder’s technicians.  Call 585-243-0470 today and have someone you can trust fix your family’s car.

Autotechs Complete Auto Repair & Mobile Entertainment, the only place to go for auto services in Hastings, NE

July 26th, 2011

Autotechs Complete Auto Repair & Mobile Entertainment provides the most complete auto repair and car services in Hastings, NE.  The technicians at 2224 W 2nd St can change your oil or “pimp your ride” with some of the most latest in car stereo and audio.  Call 402 463-0422 today to schedule an appointment.

JM’s Automotive, the hottest repair shop in Green Valley, AZ

July 22nd, 2011

JM’s Automotive provides 1st class auto repair services to the citizens in the Green Valley, AZ area.  The ASE technicians at 660 W Camino Casa Verde fix your car like you are family.  Call 520-393-0883 today to schedule an appointment.

Pit Stop Car Care Inc, The best auto repair shop in Cary, NC

July 21st, 2011

Pit Stop Car Care Inc provides quality auto repair to the residents of Cary, NC.    The Auto technicians at 150 Woodwinds Industrial Ct fix your car the right way, so you can safely put your car back on the road.  Call 919 467-1943 for an appointment.

Getting What You Pay For – Help Me Rhonda Featured Article

July 21st, 2011

“The supreme end of education is expert discernment in all things–the power to tell the good from the bad, the genuine from the counterfeit, and to prefer the good and the genuine to the bad and the counterfeit.”

Automotive service and repair shops have recently discovered that some of their long time customers have started doing business with shade-tree mechanics that have set up shop in their garages. These people may not have the expertise, the equipment and certainly not the warranty but they are doing it for a cut rate and getting their parts from the junk yards and buying the cheapest parts they can find from auto parts stores…and they enjoy tinkering with cars. These customers are getting what they paid for…a cut rate service or repair and no warrantee!


I was reading an article in Advertising Age this week. The writer was sharing his amazement. He was working on a bid for a web project for a client when the marketing director informed him that they appreciated the months of effort he and his company had put into the project, but they had decided to go in another direction. It turned out that the man who owned the coffee shop next door had built his own website and offered to do theirs too. When looking at the site, it was just an online brochure…but it was cheap! I am sure they got exactly what they paid for…not much.


I know I have been similarly amazed when a shop owner has decided to turn their marketing over to a relative with no experience. They were cutting their budget and this relative needed a part-time job and liked to dabble a bit. They obviously felt an expert wasn’t necessary. Again I am sure they got exactly what they paid for.


Have you noticed how many people claim to be experts in social media? What constitutes an expert in this field? Are there social media degrees? No. Are their social media certifications? No. Many times it is just someone sitting at home in their pajamas trying to make a few extra dollars. We must all be careful who we allow to interact with our customers. Be very cautious who you pay to do this service for you.


The point of this article is that in these trying economical times it is so tempting to pay less money to get a job done without thinking it through. Consumers are looking for creative ways to save the family budget and business owners are anxious to keep their bottom line intact. In the quest to save money we (I use “we” because we are all consumers) are often overlooking what real value is. Consumers need to be reminded that expertise equals value because the job will be done right and experts back up their work with warrantees and guarantees. How can you spread the word?


• Your website is an excellent place to start. You may need to spell it out for customers and prospects that expert car service and repair saves them money in the long run and keeps them and those sharing the road with them safer.
• Post an article on Facebook and/or write about it on your blog
• Remind others through every communication you use (online, direct mail, deal sites, reminders, group meetings such as Chamber and BNI)
• It may be time to explain your credentials once again. Many consumers still don’t know what ASE means! This is not the time to hide your education! Let consumers know that you and your staff have ongoing training to keep up with the never ending changes on today’s vehicles.


We all know someone in this economy who has lost their job. We all know businesses that need to trim the budget. What we must decide is…do we want experts or amateurs? Do we want just cheap or do we want value? We all get what we pay for.


Rhonda Hiltbrand
Chief Operating Officer
NWZ WORX Multimedia & WorldWide Connectors
Automotive Marketing & Business Consulting, Direct Mail & Technology Services
4270 Mt. Carmel Tobasco Rd.
Cincinnati OH 45244
FAX: 513-688-8303

Wrench Works, #1 Auto repair Shop in Medford, OR

July 20th, 2011

Wrench Works gets auto repairs done quickly and right the first time.  Ask auto repair customers where they take their cars for repairs and they will tell you 823 W Jackson St.  Call the ASE technicians at 541-779-6529 and find out why everyone thinks they are #1.

Hopson Auto Repair: Waukesha Auto Repairs

July 19th, 2011

Hopson Auto Repair has been providing motorists in the Waukesha area with comprehensive auto repair services since 1989. From small repairs to complete overhauls give the experts of Hopson Auto Repair a call, 262-547-1771. Located at W241 S 4165 Pine Hollow Ct Waukesha, WI 53189. Please drop by and be sure to visit them on the web at .

E & L Service Inc, The most qualified auto repair shop in Lapeer, MI

July 19th, 2011

E & L Service Inc provides first class quality auto repairs to the residents of Lapeer County.  When your vehicle is in need, bring it to 920 Demille Rd.  If it is roadside assistance or general repairs you need, call 810 664-8811.

Deer Ridge Auto Parts, Top Auto Parts Store in Mount Sterling, IL

July 19th, 2011

Deer Ridge Auto Parts has the best Auto Parts store in Mount Sterling, IL.  The Auto parts specialists at 117 S Capital Ave can find the parts you need to get your car back on the road safely.  If it’s a hard to find part, call 217-773-3105 so they can find it.

Terry’s Automotive and Qwik Lube, #1 in Gainesville, FL for Auto Repairs

July 15th, 2011

Terry’s Automotive and Qwik Lube is Gainesville, FL’s best auto repair shop.  The trusted mechanics at 6501 SW Archer Rd fix your car right the first time.  Call 352-222-3156 for an appointment.