If you need further proof that online reviews are important, especially on Google, here’s the latest from the fantastic Local Consumer Review Survey 2022 by brightlocal: 98% of consumers read online reviews for local businesses 77% “always” or “regularly” read them...
Google has recently adjusted their Search Engine Results Pages (SERPs) in a couple of ways that are likely to significantly impact auto repair shops. How will this affect your shop? If you get any business from the web, this change has the potential to greatly...
We have heard auto repair shop owners tell us, “We don’t need a website, we are on Facebook.” If you have all the business you’ll ever need from current customers AND have gotten all of your customers to follow you on Facebook, then that statement might be true. But...
December is always a great time to evaluate how you are utilizing your marketing tools and make changes that will set you up for success in the new year. If your 2021 has been like many auto repair shops, you haven’t had much of a chance to think about your website...
For many auto repair shops Google reviews serve as the modern-day word of mouth. Most repair shop owners acknowledge that point and realize that they need to get more reviews. But there is a difference between knowing something and knowing how to do it well. And that...
As hard as it is to recruit technicians these days, you want to do everything you can to be sure they will have a long, successful tenure at your shop. Unfortunately, the early quit rate (within two years of starting) is painfully high for employers in almost all...
We talk to a lot of auto repair shops across the country every day. One of the more common challenges that we have heard from shop owners in 2021 is that they would like to get more maintenance work. To provide our customers with strategies and tactics to help them...
We recently surveyed our customers to ask them how busy they are compared to 2019: 60% said they are seeing more cars than in 2019 25% said about the same number of cars 15% said they are seeing fewer cars than 2019 When you consider the fact that many shops are down...
The pandemic has shrunk the workforce, and that’s bad news for the auto repair industry. Jobless claims have dropped significantly since last April, but there are still seven million fewer people with jobs than before the pandemic. Many businesses are hoping that...