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Repair Shop Advice

Archive for August, 2020

Raw Auto & Emissions in Atlanta is your Neighborhood Repair Specialist

August 28th, 2020

Whether you need your brakes serviced, oil changed, emissions or inspections done or other auto repairs, Raw Auto & Emissions in Atlanta is there to serve you.  All repairs are carried out by their certified, expert technicians, and they have years of experience. They do everything from oil changes to a complete engine overhauls. They use high-tech diagnostic equipment to guarantee your vehicle is repaired right the first time. Additionally, they only use the highest quality replacement parts, filters, oils, and components. Call 404-761-1119 for an appointment or stop by the shop at 1959 Metropolitan Pkwy SW in Atlanta.

Classic Auto Repair Service is Your Richmond Car Specialist

August 26th, 2020

Whether you need your brakes serviced, oil changed, suspension serviced or other auto repairs and maintenance Classic Auto Repair Service in Richmond is there to help. They’re a family owned business and their goal is offer amazing service at affordable prices. They provide straight forward advice and top quality parts and repairs just like family. Stop by the shop today at 621 Research Road or call 804-378-7449 to schedule an appointment.

Mission Car Care Center

August 25th, 2020

Mission Car Care Center in Oceanside, CA is the place to go to get your car up and running in top condition. The team has a passion for cars and will treat you and your vehicle with respect. Some of their services include transmissions, engine maintenance and repair, oil changes, and brake servicing just to name a few. Stop by the shop at 1618 Mission Ave, or call (760) 687-9688 to schedule an appointment. 

Tallahassee Car Care – The Best in Town

August 24th, 2020

Tallahassee Car Care in Tallahassee, FL is the place to go to get your car up and running in top condition. They have a passion for cars and will treat you and your vehicle with respect. Some of their services include transmissions, engine maintenance and repair, oil changes, and brake servicing just to name a few. Stop by the shop at 1227 W Tharpe Street or call 850-576-0260 to schedule an appointment. 

Webinar – Local Search Tips and Tricks: Google My Business and the Local Pack

August 20th, 2020

Have you wondered how Google decides what shops should appear in the map section of search results?

Have you considered what you could do to get your shop to show up there more often?

Would you like to increase the number of customers you get from people searching for auto repair services online?

If you answered yes to one or all of those questions, then our Local Search Tips and Tricks: Google My Business and the Local Pack webinar video below is for you!

During the webinar we:

  • Explain the importance of the Local Pack
  • Share the most important factors for appearing in the Local Pack
  • Identify key elements of your Google My Business profile that impact Local Pack rankings
  • Provide you with a game-plan for optimizing your GMB profile

You will:

  • Better understand how the Local Pack works
  • See a new GMB feature that could significantly help you in local and organic search
  • Walk away with practical tips for optimizing your GMB profile

Watch the webinar now for your Google My Business Profile Optimization Game Plan!

Taube’s Collision will get Your Vehicle Looking Like New

August 20th, 2020

Car accidents, fender benders, dents and scratches are all a part of life when you own a car. However there’s no need to worry if you’re in New Baltimore, MI. Taube’s Collision is the premiere body shop in the New Baltimore area. They specialize in collision repair and auto body paint and have the tools and experience to bring your damaged vehicle back to life! They’ll get your car up and running and looking great. Taube’s Collision also offers auto interior and detailing services so that the inside of your car will look just as amazing as the outside. Give them all call today at 586-725-3040 to schedule an appointment or stop by the shop at 51951 County Line Road. 

3 Things To Consider If Your Repair Shop Has Too Much Business

August 20th, 2020

The economic impact of COVID-19 varies tremendously from region to region.  Some shops have faced such steep revenue declines that they’ve already been forced to close their doors.  But many of our customers are telling us a very different story: they can’t keep up with all the work.

Several factors are leading to the torrent of requests.  Before the pandemic, many people delayed major repairs because they didn’t want to be without their vehicle for a week.  That’s less of a problem in the “safer-at-home” era.  Others couldn’t afford big repairs, despite the clear need.  The stimulus check provided them with enough money to get problems fixed, delaying a car payment.  Some states postponed inspections penalties, but have recently put them back in place. That’s led to several months of inspections flooding shops all at once.  Whatever the reason, many shops are struggling to keep up.

When you’re working long days just to get the cars out the door, the last thing you want to do is stop and think about strategy while the requests pile up.  But focusing on these three things will pay off even in the short run.

Focus on Your Priority Work

Not all jobs benefit your shop equally – some are more profitable than others.  The most profitable work is different from shop to shop, depending on your technicians’ expertise, your equipment and your shop configuration.

Make sure your marketing is more narrowly focused when you’re overbooked.  For instance, if you make any Facebook posts, make sure they aren’t focused on lower-profit services.  Make sure your website’s home page is promoting your most profitable services towards the top of the site.  And if you subscribe to any services that send out reminder postcards or have coupons on your website, it’s a good time to put those on hold.

Pulling back on lower-profit services serves two goals.  First, it may reduce the amount of work that you have coming into your shop – and when you’re booking people several days or weeks out, that’s not necessarily a bad thing.  Second, it ensures that the business that is coming your way is profitable.  After all, if you’re having to work overtime to handle all the work you’re getting, you may as well get paid for it.  And when your calendar does slow down, you’ll be happy to resume those postcard mailings and coupons and get that business in the door.

Think Efficiency

Write down the steps your employees take for each customer, from the time the customer drives into your lot until you hand them their keys back.  For each step, ask if there’s anything you can do to speed it up.  A little creativity can create a lot of time – just take a look at the fast-food industry

In central North Carolina, Chick-Fil-A has always been busy, but their business is up dramatically during COVID-19.  To address this, they’ve completely reconfigured their parking lots, making one way entrances and exits.  This has allowed them to create two lanes for drive-through, even though there’s only one menu and speaker.  That’s not a problem, because you don’t order at the speaker.

Employees are stationed outside with tablets and card readers to show customers the menu and take orders.  They ask for your order when there are ten cars ahead of you, rather than five.  This gives them more time to prepare your order, which means nobody waits at the window for their order to be prepared.  They even have runners stationed at the order delivery window, allowing them to provide food for up to three cars at once.  All of this allows them to serve twice as many people per minute as other fast-food restaurants with the same size building.

Don’t Ruin Relationships.

Customers know when you really value their business – it’s one of the things that keeps people coming to independent shops instead of franchises or dealerships.  But there are times when you really would prefer not to have another person calling you and asking for a time slot that you don’t have tomorrow.

You can’t let your phone service suffer, even when it’s costing you time and money.  Even when you’re busy, it’s important to answer the phone, and make the person on the other end think that they’re the only thing you’re focused on while you’re talking to them.  Apologize, and explain that you’re so busy that you’re booked out for several days – and tell them it’s uncommon for you to be so busy.

If you seem as rushed as you actually feel, they’ll notice.  Later on, when you need that business, they’ll be calling someone else for their maintenance and repairs.

And if you don’t have too much business, call Repair Shop Websites to learn how we can get more you more business at 855-294-6397 or email us at Team_RSW@RepairShopWebsites.com.

Madison Automotive Is Your Hometown Automotive Specialist

August 18th, 2020

Whether you need your brakes serviced, oil changed, battery replaced or other auto repairs, Madison Automotive in Memphis is there to help.  Madison Automotive provides the best quality car care in Memphis, TN. They are a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Memphis and surrounding areas. The ASE certified technicians at Madison Automotive employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic and luxury exotic vehicles. Call 901-386-9600 to schedule an appointment or just stop by the shop at 2457 Covington Pike today.

JP Auto Repair

August 17th, 2020

JP Auto Repair in Charleston, WV is the place to go to get your car up and running in top condition. They have a passion for cars and will treat you and your vehicle with respect. Some of their services include transmissions, engine maintenance and repair, oil changes, and brake servicing just to name a few. Stop by the shop at 516 Russell Street or call 304-346-0888 to schedule an appointment. 

Supporting Community Members in Need of Help

August 12th, 2020

US unemployment exceeds 10%. Community involvement is always good for business, and if your business isn’t struggling right now it’s more important than ever to give back. Click here for some ways to help those in need.