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INFOGRAPHICS

2019 Automotive Repair Shop Customer Survey: Key Findings


May 28, 2019

Repair Shop Websites surveyed nearly 600 U.S. auto repair shop customers to determine what shops could be doing to increase their business and make customers happier. This infographic highlights some of the key findings of this research, which include:

  • Independent repair shop customers are happier
  • Convenience and service quality attract customers
  • Trustworthy technicians and service quality create customer loyalty
  • Customers really hate bad reviews
  • And they don’t mind leaving good ones when asked

Click or tap the image below to see the full infographic!

Auto Repair Shop Customer Survey