Welcome to The Busy Bays Podcast
As a repair shop owner, we understand that your days are crazy and your time is valuable. We’ve been working with auto repair shops for more than 14 years.
The Busy Bays Podcast is a 15 to 30 minute show that’s all about being the ultimate marketing and business resource for repair shop owners. If you listen to this podcast, you will learn more about everything from marketing, to customer service, to hiring and other business type topics. We hope that you can take away at least one tactic from each episode and be able to apply it to your auto repair shop to help you grow and succeed.
Thank you for taking the time to visit this page and we hope that you enjoy The Busy Bays Podcast!
The Busy Bays Podcast Episodes
Listen to the Podcast Episodes
This episode introduces The Busy Bays Podcast. We talk about what this podcast is all about, why auto repair shop owners should listen, who we are, and we also share some marketing tactics that you can start applying right away to help you fill your bays.
This episode features marketing tips and advice that will help take your auto repair shop to the next level and get you on your way to becoming known as the best shop in town.
What if you could put yourself in your customers’ shoes? Like really understand who they are, what matters to them and how they make decisions? Knowing this information is valuable and a huge advantage for your shop. In this episode, we share how today’s consumers are researching and choosing a repair shop to service their vehicle. We also provide marketing tips to help you leverage that knowledge to improve your repair shop’s sales and service.
Have you taken the time to think about the personality of your shop and how it affects your ability to attract and keep customers? How do you represent your shop on your website, through reviews and in the community? Does it represent reality?
Why are your online reviews so important? Because customers write feedback and potential customers make decisions based on those reviews. In this episode, we focus on the importance of having Google Reviews and how to effectively use them.
We surveyed nearly 600 repair shop customers to find out how they pick automotive repair shops and what keeps them loyal. Listen to this podcast to hear about the results of the survey and how you can leverage this consumer behavior to keep your bays full.
Why is having a comfortable shop atmosphere important in relation to customer service? What’s one thing a shop owner should never assume about their employees? We answer those questions and talk about the huge benefit of conducting a new customer walkthrough in this episode. Listen now!
We take a deep dive into Google My Business. Why does an auto repair shop need a Google My Business (GMB) profile? How do you set up or update your GMB profile? How can you optimize your GMB profile to be found online?
In this episode, we are talking about Pay-Per-Click and Google Ads. We ask in-depth questions related to utilizing Google Ads and what that could mean for your business. We provide some basic tips and warnings for those who are thinking about starting with Google Ads from scratch.
Thanks for listening to The Busy Bays Podcast! We hope you enjoyed it and learned something new! If you found value in it, can you please share it with another friend or colleague? Our mission is to help auto repair shops succeed so we would love for you to join us and help us achieve this goal. Also, if you have questions about any of the episodes, feel free to contact us using firstname.lastname@example.org.