If you had to choose between a day where half of your customers didn’t show up or a day where half of your staff didn’t, which would you pick?
For most shops, the second scenario is much scarier. The struggle to secure motivated technicians remains as challenging as it was two years ago. The undeniable truth is that the services of a skilled technician are in high demand. Without an ample number of technicians utilizing the space and equipment, it becomes difficult to make a shop profitable, even if the customers are loyal.