We have been emphasizing the importance of reviews for auto repair shops for years, most recently in our blog How Google Reviews Win You Business. We now know even more about how consumers process reviews and what they do after reading them thanks to a recent survey that comes from the very well-respected SEO firm Moz. The survey was conducted in September 2022 with 1,300 consumers.
Here are some of the key points of the survey that reinforce previous findings: