Repair Shop Advice

Archive for May, 2019

Honest. Professional. Affordable | Forest City Auto

May 22nd, 2019

You’ll be hard-pressed to find the same level of expertise that we provide at Forest City Auto! We have years of experience working on both domestic and import vehicles of all makes and models and offer the following services: Oil Changes, Brakes, Factory Recommended Maintenance, Vehicle Diagnostics, Engine Repairs, Transmission Repairs, and Heavy Duty Repairs. Stop in the shop at 3250 Hwy 69 Forest City, IA 50436 or give us a call at (641) 243-4229 to let us know how we can help you!

The Collision Connection at Brookside | Insurance Companies may come and go. Our customers stay because our customers come first and foremost.

May 21st, 2019

Now with the rise of conglomerates, many shops have lost their personal touch. It is important to us to hold on to our core values. In doing so, we are unafraid to stand up to the Insurance Companies and demand, you our customers receive High Quality Repairs.

We pride ourselves on NO Complaints. Our main priority has always been putting customers first.

Since 1995, The Collision Connection at Brookside has provided motorists in the Tulsa, OK 74105 area with comprehensive auto body repair services that include Auto Body / Paint / Refinishing Services Domestic Cars & Trucks and Import Cars & Trucks. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. 

Give us a call at 918-747-7071 or stop by 4954 South Peoria Ave. Tulsa, OK 74105

PROCAR Auto Repair | “Don’t pay someone to guess, pay someone who knows.”

May 21st, 2019


PROCAR Auto employs a well-trained staff specializing in the repair and service of your vehicle. Special care is taken when working on your car as if it were our own.

Since 2009, PROCAR Automotive has provided motorists in the Lexington, SC 29072 area with comprehensive auto repair services that include 4×4 ServicesBrakesCar & Truck CareDomestic Cars & TrucksElectric and Hybrid Vehicle Electrical ServicesElectronic ServicesEngine & TransmissionEngine MaintenanceFleet BrakesFleet Drive TrainFleet ElectricalFleet ElectronicsFleet Engine WorkFleet Front End ServicesFleet General ServicesFleet Suspension WorkFleet TiresFleet Wheel ServicesGeneral ServicesHeating and Cooling ServicesImport Cars & TrucksMiscellaneous ServicesQuick Lube ServicesTiresTowingTransmission Services and Undercar Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. Give us a call at
803-834-7512 or stop by 137 Vera Rd. Lexington, SC 29072

Mission Auto Center | We are on a MISSION for Your Car!

May 21st, 2019

Mission Auto Center in Lake Forest, California is ready to service your vehicle! They know that your vehicle is important to you. some of their service include brakes, transmissions, engine repairs, and much more. Come on by the shop at 20732 Lake Forest Dr Suite B6 or call (949) 461-0985 today!

Golden Gears Automotive, Inc | Geared to Serve You

May 21st, 2019

In Rockville, Maryland Golden Gears Automotive is the place to take your vehicle. They live by their motto “Geared to Serve You!” They specialize in alignments, emissions repair, tires, brakes, suspension and check engine lights. Stop on the shop at 12025 Nebel St or call 240-483-7145 today!

Vince’s Automotive | Family Owned & Operated!

May 20th, 2019

Come check out Vince’s Automotive in the sunny Reseda, California hills. The shop works on all makes and models of vehicles. Some of their services include tires, oil changes, maintenance, engine work and much more. Stop on by 18401 Vanowen ST STE S in Reseda or call 818-343-6477 today!

Should I Ask Customers to Post Reviews for My Auto Repair Shop?

May 16th, 2019

Yes! That may seem like an obvious answer, but many shop owners, shop managers and service advisors are hesitant to ask a customer to post a review.

Some people feel that asking a customer to post a review can come off as pushy or tacky. Others feel that if the customer isn’t going to do it on their own, then they didn’t really earn the review.

All of those feelings are completely understandable. However, here are a couple of important findings that come directly from our recent survey of nearly 600 auto repair shop customers:

  • 18% posted reviews for a shop after not being asked
  • 62% posted reviews for a shop after being asked

62% of auto repair customers posted a review when asked

So, your customers are three times more likely to post a review if you ask them to than if you leave them to do it on their own. This is increasingly more important as your potential customers see reviews as the new social proof. Social proof is the concept that when people are inexperienced in making certain decisions they will seek out conformity and copy the actions of others to avoid making a mistake and not being accepted.

This explains one side of why reviews are an important tool to help you attract new customers from your online presence. Strongly positive reviews help assure potential customers that they will not be making a mistake by taking their vehicle to your repair shop, and the higher number of reviews that you have, the stronger the signals of conformity will be in their brain, even if they don’t realize that is what is driving them to make the decision.

The other side of why reviews are such an important tool in helping you attract new customers from the web is that Google uses reviews as a factor in where your auto repair shop is displayed on the local pack and in organic search results. For the local pack (the listings that are usually right below the map), the number one factor is how close your shop is to where the user is who is searching. But not too far behind that are:

  • #12 – Quantity of Native Google Reviews (with text)
  • #19 – High Numerical Ratings of Business by Google Users (4-5 stars)

Those rankings are out of around 200 factors.

And while you are asking a customer for a review, go ahead and ask them to mention the specific services you provided to them. That’s especially true if it’s a service you’d like to perform more of (maybe because of the high margins or the tech utilization) or that you have particular expertise in. The #14 factor for the Local Pack is “Product/Service Keywords in Reviews.”

If engine replacement is a service you want to provide as many times as you possibly can, then be sure that you ask the customer for a review every time you perform an engine replacement. And specifically ask them to include the words engine replacement in the review.

The same is true if you prefer to service BMWs. Ask your BMW customers to specifically include BMW in their reviews.

To sum it up, yes, ask your happy customers to post reviews for your auto repair shop, especially on Google and Facebook. And don’t stop there, ask them to include specifics about the services that you provided and their experience in working with you.

If you are interested in hearing more about reviews, we encourage you to listen to Episode 5 of our Busy Bays Podcast – What are your Google Reviews doing for you?

And if you’d like help getting more reviews and responding to them, please contact us at 866-665-1605 or Team_RSW@RepairShopWebsites.com.

Cottin’s Automotive | Family Owned Auto Repair in Port St. Lucie

May 15th, 2019

At Cottin’s Automotive, our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We offer the following automotive repair and maintenance services: Oil Changes, Factory Recommended Maintenance, Brake Services, Engine Repair & Maintenance, A/C & Heating Services, Check Engine Light Diagnostics, and Transmission Repairs. Stop in the shop at 2723 W Fondura Rd. Port St. Lucie, FL 34953 or give us a call at 772-873-2414 to let us know how we can help you!

Trail Boss Off-Road | Your Off-Road Performance & Accessories Specialists in Tucson, AZ

May 14th, 2019

Trail Boss Off-Road is the place to go for any and all of your Off-Road or 4×4 Automotive needs. Whether it be ordering or installing performance parts, wheels or tires, these guys  are the best in Tucson! The provide Performance Modifications and install Lift Kits for all 4×4 and Off-Road vehicles. Aside form all of their knowledge and experience, they also provide fast, friendly, and affordable service! Check them out today by visiting the shop located at 3631 W Ina Rd., Tucson, AZ 85741, or give them a call at 520-744-6236.

Quality Lube & Tune in Tucson AZ Offers a Free A/C Inpsection!

May 14th, 2019

With the heat ablaze in Tucson, make sure that you get your vehicle in to Quality Lube & Tune for your Free A/C Inspection today! Located at 3631 W Ina Rd, Tucson, AZ 85741, this one stop shop can handle all of your automotive needs including, oil changes, brakes, fluid flushes, check engine light diagnostics, and much more. Call 520-572-4644 for an appointment today!