Repair Shop Advice

Archive for March, 2019

Fisher Automotive Provides Auto Maintenance & Repair You Can Count On In Bound Brook, NJ!

March 29th, 2019

Wayne is the most honest mechanic around! Since 1999, Fisher Automotive has provided auto maintenance and repair services to residents Bound Brook, NJ area. From light body work to tune ups and oil changes you can be sure that you will receive quality workmanship at reasonable prices, and you won’t be taken advantage of or disappointed! Drop by the shop located at 506 E Main Street, Bound Brook, NJ 08805 to talk to Wayne in person, or call  732-769-0986 to see how he can help you and your family today.

KDK Performance Automotive | Performance When You Need It!

March 29th, 2019

KDK Performance Automotive is a Napa shop located in Orlando, Florida. This one stop shop can repair your vehicle with brakes, oil changes, transmissions, engine work, and performance modifications. If you are visiting one of the many theme parks in the area or just need a mechanic you can trust, come on by the shop at 6550 Edgewater Dr in Orlando or call them today 407-298-2706.

Automotive Service Center of Seaside | A family run business that has a team of experienced automotive technicians who take pride in their work

March 28th, 2019

When it comes to superior auto service in Seaside, CA, you can depend on our team here at Automotive Service Center of Seaside. We take pride in handling all kinds of automotive needs, from routine maintenance to general repairs and even custom work. A family run business, we have a team of experienced automotive technicians who take pride in their work and believe in providing the best personalized service around. Whether it’s Alignment, Tune-Ups and Oil Changes, Auto A/C Repair, Check Engine Light, or any other general automotive repair, call (831) 899-2144 or stop by 1624 Del Monte Blvd. Seaside, CA 93955.

Freddie’s Domestic & Import Auto Service | Serving Poway, CA Since 2003

March 27th, 2019

You’ll be hard-pressed to find the same level of expertise that Freddie’s Domestic & Import Auto Service provides! We have years of experience working on both domestic and import vehicles of all makes and models and can work with you to find cost-effective repair and maintenance alternatives. We offer a number of services including: 4×4 Services, AlignmentBrakes, Electric and Hybrid Vehicle Repairs , Electronic Services, Engine & Transmission Repairs, Engine Diagnostics, and Heating and Cooling Services. To learn more about the services we offer, please contact us at 858-748-3284 or stop by the shop at 13919 Suite D Poway, CA 92064.

Larry Estes Body Shop | Exceptional Collision Repair Since 1978

March 26th, 2019

Larry Estes Body Shop is very customer service oriented; they believe that they work for the customer and not the insurance company. Since 1978, Larry Estes Body Shop has provided motorists in the Garner area with comprehensive auto body repair services that include Auto Body / Paint / Refinishing Services Collision Repair Services, and Custom Paint Services. To learn more about the services we offer, please contact us by phone at 919-772-4727 or stop by the shop at 2633 Benson Rd. Garner, NC 27529.

Pro Lube Auto Center | Honest Service in Northampton MA

March 25th, 2019

Pro Lube Auto Center has been a staple of the Northampton automotive scene since 1990. We’ve spent this time proudly serving the Northampton area and have become a valued part of the community. We have experience servicing all makes and models of domestic and import vehicles, let our skilled mechanics take great care of your vehicle. Whether you need general upkeep and maintenance or a complete vehicle overhaul, call us at 413.586.5640 or stop by the shop at 480 Pleasant St Northampton, MA 01060 to schedule your next appointment.

Legit Automotive | LAgit!

March 22nd, 2019

Stop into Legit Automotive for all of your vehicle’s needs. They specialize in the European vehicle like BMW, Audi and Volkswagen. Some of their services include oil changes, brakes, maintenance, and they have dealer scanning tools. Stop on by the shop 1065 N Gower Street Los Angeles, California or call 323-469-2886!  You can even see the famous Hollywood sign from the shop!

Buena Auto Care | Car Care For Your Car!

March 22nd, 2019

Buena Auto Care specializes in brakes, timing belts, preventative maintenance and smog. They are located conveniently in the beautiful hills of Ventura, California at 5898 Telegraph Rd! They are more than happy to help your vehicle with whatever it needs. Call them at 805-642-6068 today or stop by the shop and enjoy the views!

Bohan’s Quick Lube & Auto Repair | The Place For Your Vehicle!

March 21st, 2019

Bohan’s Quick Lube & Auto Repair in Mission Hills, California is the place to take your vehicle. Their services include quick oil changes, brakes, shocks, tune up, and A/C service and much more. Come on by the shop 14724 San Fernando Mission Blvd or call the shop at 818-365-2688.

Thinking Like Your Customer

March 20th, 2019

Have you ever gone into a store and been shocked at how disconnected from reality the people working there were?  If you ask the server at a pizza restaurant whether they sell by the slice, or you ask an employee at the grocery store where to find cleaning supplies, sometimes they’ll look at you like you have three eyes.

You think to yourself – How do you not know the answer to that?  Whether they’re doing it consciously or not, they look at you like you’re stupid, and it makes you want to leave and never shop there again.

These questions are rational to anyone who hasn’t spent half of their waking life inside of those businesses.  But to people who have spent so much time there, it’s impossible to imagine someone wouldn’t know the answers to those questions. They forget what it’s like to not know everything about how the business operates. (And, they are also not very good at customer service.)

Unfortunately, this can happen to everyone who takes the time to learn their industry.  If you spend most of your waking life thinking about the auto repair business, you probably get questions all the time that seem off-the-wall. 

I know the breaks are squealing, but can I wait for that grinding sound before I replace them?  Can I save money by not refilling the transmission fluid until next visit?  Can’t I just wait until the belt brakes to replace it?

These questions may seem to have obvious answers, but they may not; it’s difficult to know what you wouldn’t know if you weren’t an expert in the auto repair industry.  When you get questions like this, it’s possible that the person is trying to get a rock-bottom price, and they won’t be a good fit for your shop.  But it’s equally likely that they just don’t want to pay extra for “gold standard” auto repair and want to see if using a cheaper part or skipping a step will save them money.  They may have no idea at all what the consequences might be.

When this happens, it’s important to imagine yourself at that pizza counter or grocery store.  Don’t just tell them you won’t do what they’ve asked you to do because it’s unsafe, or will lead to terrible results.  Take the time to explain why you recommend doing things the way you do them, and what would happen if you didn’t. 

Often times, the customer will accept your explanation without any further complaint.  In some cases, they’ll appreciate that someone took the time to actually explain what goes into the job they’re paying hundreds (or thousands) of dollars for.  But no matter what goes through their head, the conversation will definitely go better than that unconscious look of shock that sometimes happens when you aren’t prepared for these questions.

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