Repair Shop Advice

Archive for November, 2018

Brake World | Family Owned and Operated Since 1993

November 30th, 2018

Brake World is a full-service preventive maintenance and auto repair center serving the Royal Palm Beach and West Palm Beach areas. Our ASE Certified Technicians service and repair all imported and domestic cars and trucks, and we offer the Confidence Plus Nationwide Warranty. Count on us for check engine light diagnostics, oil changes, tires, a/c repair, factory scheduled maintenance, brakes, and more! Call us at 561-798-3949 or visit us at 1213 N State Rd 7 for the best auto repair in Royal Palm Beach, FL 33411.

RST Automotive | One Stop Auto Repair in Fremont, CA!

November 29th, 2018

From the classics to the modern vehicles of today, you can count on RST Automotive for all of your auto maintenance and repair needs! Fremont Small Business Excellence Award recipients for the last 2 years, these knowledgeable and friendly automotive experts can diagnose your car trouble, and repair your car right the first time. If your check engine light is on, you need an oil change or brake job, or even an engine rebuild, call 510-494-8081 to see what RST can do to help. Feel free to drop by the shop located at 37473 Glenmoor Dr, Fremont, CA 94536 to say Hi!

Repair Shop Websites Webinar: Marketing that Works – Insights from 200+ Independent Repair Shop Owners

November 29th, 2018

Earlier this year we conducted the 2018 National Independent Auto Repair Shop Marketing Survey. Our very own Market Researcher, Jeremy Spivey, conducted this survey and highlights the results in this webinar – “Marketing that Works: Insights from 200+ Independent Repair Shop Owners.”

Watch this recording now to gain insight into what more than 200 independent auto repair shops are doing for marketing, and how they plan to adjust their spending in 2019 and beyond.

3 Brothers Auto Repair | Ronkonkoma’s Trusted Auto Repair Shop

November 29th, 2018

At 3 Brothers Auto Repair, we use high-tech diagnostic equipment to guarantee your vehicle is serviced correctly the first time around, and we only use the highest quality replacement parts, filters, oils, and components when it comes to your car. Our customers return to us whenever they have an issue or even a small concern about their vehicle because they know that they’ll receive the very best in automotive care. We handle everything from basic Vehicle Maintenance, Oil Changes, Brake Services, Alignments, Engine Repairs, A/C Repairs, Check Engine Light Diagnostics, Transmission Repairs, and Collision Repair Services. Call 631.676.7800 today or stop by the shop at 256 Portion Rd. Ronkonkoma, NY 11779.

What Makes a Great Auto Repair Shop Employee?

November 26th, 2018

A couple of weeks ago, we talked about the damage that a high-performing jerk can do to your auto repair shop.  It might seem like it’s impossible for your shop to survive without them, until you get rid of them.  Then everyone else’s performance improves, and you learn about all the problems that were simmering under the surface every single workday.

It’s easy to talk about destructive employees, though.  How about finding a good one that doesn’t cost an arm and a leg?

If you’re looking for an employee in this market, especially a technician, that doesn’t want a six-figure salary, you’re going to be looking for someone with dedication, growth potential… and not a lot of experience.  These employees are among the most difficult to assess.  You can’t test their knowledge to determine their value to the team.  You can’t call a long list of references, because their career is limited in duration.  You can’t even judge them based on certifications, because they don’t have many.

That doesn’t mean you have to take a shot in the dark.  Patrick Lencioni’s book The Ideal Team Player identifies three characteristics to look for in any candidate:

Humble team players aren’t ego-driven.  They’re quick to talk about the people who have helped them succeed, and slow to assign credit to themselves.

Hungry team players are always focused on what else they can take on.  Growth and success are natural consequences of their self-motivation.

Smart team players understand how to interact with others due to their intuition and good judgement.  Smart in this context isn’t about book-smarts, but about people-smarts – knowing how to deal well with people.

If you can find an employee with these three characteristics, the sky is the limit for their ability to help your shop succeed.  And although it’s somewhat implied by these, it’s almost important to mention Honesty.  If your employees aren’t honest, nothing else matters.  You’ll lose every time.

To learn how Repair Shop Websites can help your shop improve its hiring process with our Hiring Assessment Survey, call us at 866-665-1605 or email us at

America’s Choice Automotive

November 19th, 2018

America’s Choice Automotive has been providing customers in the Sugar Land, Missouri City, Stafford, Fresno, and surrounding areas with high-quality automotive maintenance and repair services since 2005. Our services include Texas State Vehicle Inspections, Alignments, Brake Services, Tires, Check Engine Light Diagnostics, A/C Repair, Oil Changes, and More! Call us at 281-980-3053 or visit us at 4503 Hwy 6 for auto repair in Sugar Land, TX 77478.

Imperial Auto Paint

November 19th, 2018

Imperial Auto Paint has been serving Easley, SC since 1954 and provides customers with quality auto paint and supplies. Call us at 864-859-3254 or visit us at 6754 Calhoun Memorial Hwy, Easley SC 29640, and let us know how we can help you. THE source for automotive paint in Easley, SC 29640.

R. P. Automotive Inc | All makes, All Models, Performance & Customization- We Service It All!

November 19th, 2018

R. P. Automotive Inc is a place where we service it all, all makes, all models, performance and customization! We not only are a family who has a passion for racing here is Weyburn, Saskatchewan Canada, but we also are a family of mechanics. We work on tires, oil changes, engine maintenance and repair, alignments, transmissions and much more! We would love to see you and your vehicle here at 47-13th Street or call us at 306-842-4022 today!

You Want the Job, But What’s Your Body Language Saying?

November 19th, 2018

There are so many factors that go into selling auto repair services.  We’ve covered the importance of phone-based service, building long-term trust, and dealing with sales objections.  But there’s more to communication than what you’re saying – more than half of in-person communication comes from body language.  When you say it can be done next week, does your customer believe it?  When you provide an estimate, does your customer believe that you’ll stick to it?  Here are a few ideas on how to convince a customer that you’re going to do a great job for them – and (almost) none of them involve words!

Convey Honesty

Seeming dishonest is a surefire deal killer.  The first rule of projecting honesty is to be honest.  If you only present one option when there are really others, it will be difficult to cover up your body language, which will be saying otherwise.  You should also avoid touching your face while you’re communicating; people sometimes subconsciously see this as hiding your face, and it makes them distrust you.  Don’t cross your arms, because it seems defensive.  Finally, make eye contact regularly throughout the conversation – but don’t stare!

Listen to Them

Some people can listen and think at the same time.  But it’s difficult to look like you’re listening and thinking at the same time.  And if a customer doesn’t think you’re listening to them, they aren’t going to trust you.

When a customer is talking to you, make sure you follow both their verbal and non-verbal cues.  If they reference a particular part of the vehicle, take a look at it for a second while they’re talking about it.  Otherwise, maintain eye contact while the customer is talking, and nod periodically to indicate you’re taking in what they’re saying.  Finally, don’t be afraid to repeat back to them what they said if you think it’s particularly important to them – it indicates that you heard them, and have committed it to memory.

Meet Customers Where They Are

You can tell what a customer is thinking based on their own behavior.  Are they in a time crunch?  Then what they’re looking for is confidence.  Lean into the conversation, and try to avoid long pauses that might indicate you’re having to move other jobs around in your head to fit this one in your schedule.

Are they looking for someone who cares about doing a great job?  Show them some excitement – slightly increase the speed and volume of your speech and use some hand gestures.   In many cases, this will flow naturally – if you take the time to consider the customer’s mindset, your body language will naturally adjust to respond to it.

To learn more about how Repair Shop Websites can help increase your profit margins, call us at 866-665-1605 or email us at

The Gear Guy | Honest Opinions and Service in Spring Branch, TX!

November 16th, 2018

The Gear Guy looks you in the eye! Having the person who is repairing your vehicle speak with you face to face about the diagnosis and plan for repairs is invaluable. Specializing in off road repair and accessories, they also provide auto maintenance and repair to most domestic and import vehicles. Check engine light on? Brakes squealing? Time for an Oil change? Big or small, they do it all! Drop by the shop located at 7160 US Highway 281 N, Unit 3, Spring Branch, TX 78070, or call 830-885-4360 today to see what The Gear Guy can do for you!