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Repair Shop Advice

Archive for February, 2018

Scranton Truck & Trailer | The Right Place For Your Truck!

February 28th, 2018

Although the town was named after Scranton, Pennsylvania this Scranton, Arkansas has one of the best Truck repair shops around. Scranton Truck & Trailer makes sure you leave happy! Not only do they make sure that your truck if fixed to perfection, they are the perfect spot for you to pick up a new trailer. Some of their other services include aftermarket parts, brakes, alignments, tires, general repair and maintenance, 4×4 repair and much more! They also work on diesel and light fleets. Come on by 15371 E Highway 197 or call 479-938-1111 today!

Hiring Technicians – Three Great Tips from Shop Owners

February 26th, 2018

There’s nobody out there who understands exactly how hard it can be to find great technicians – except other shop owners.  The standard hiring recommendations – test their competence, make sure there’s a cultural fit, check references – just don’t cut it in this competitive environment.  That being said, you can learn from shop owners who have gone through the tough process themselves and come out with some great employees.  Here are three tips from shop owners that will help you ensure that you’ll get some applications in the door, and that your hiring process will yield great producers for your shop.


Let the candidate decide they’re finished talking

Shop owner Brian Sump points out that everyone has canned responses to the most common interview questions – and that you’re probably using plenty of those questions, too.  The best way to get past those canned responses and into a conversation that will reveal their real competence and cultural fit is to let them keep talking after their canned response.  It may lead to a few seconds of awkwardness, but those few seconds will be well worth what is revealed.  When it’s clear they feel like they’ve provided their complete answer, then move on to the next question.

Build a solid reputation

Warren Buffet said that it takes twenty years to build a reputation and five minutes to ruin it.  With the advent of online reviews, it’s probably gone from five minutes to five seconds.  Unfortunately, that’s not true only for your reputation among customers – it’s true for your reputation among technicians as well.  Auto Profit Masters owner (and shop owner) David Rogers points out that you’re going to get more interest if the perspective among local technicians is “Good luck getting into that shop – that’s a tough catch, and they’ve got zero turnover.”  That’s a hard-earned reputation, of course, that requires some serious work on shop culture.

Prepare to be interviewed

If your goal is to find a great technician – a valuable commodity in high demand – know that you’re being interviewed too.  Bob Cooper, President of shop coaching company Elite (and a former shop owner himself) points out that these technicians have plenty of options and they know it.  If you haven’t respected their time by preparing for the interview, that’s not a good sign of how much you’ll respect them as an employee.  These technicians will want to see an interview process that indicates you don’t take just anyone, and that when you do hire someone, you treat them well.

To learn how Repair Shop Websites can help your company hire great technicians and earn more business, call us at 866-665-1605 or email us at Team_RSW@RepairShopWebsites.com.

TJ Independent Auto Inc is the #1 Geico Approved Tow Company in Staten Island NY!

February 23rd, 2018

TJ Independent Auto Inc maintains a variety of fleet accounts, as well services all domestic and import vehicles. They are a comprehensive car care facility, providing everything from preventive maintenance, engine and transmission repair, to auto body repair and auto painting services. Call (718) 442-4027 for more information about the services that they provide, or drop by the shop located at 49 Elizabeth St, Staten Island, NY 10310.

Pry Automotive Your One Stop Shop for all Your Auto Needs in Butler NJ!

February 22nd, 2018

At Pry Automotive, we’re proud of our great mechanics, who have years of experience working on many different types of vehicles. They have the knowledge required to diagnose your problems, and to find affordable solutions to get you back on the road quickly – You can trust us for all your vehicle repair needs! We handle a wide range of services including: Small Engine Repairs, Brakes, Alignments, Tires, Engine Repair and Maintenance, Transmission Repair and Maintenance, Oil Changes, as well as some Collision and Auto Body Repairs. Call us today 973-838-1656 or stop by the shop at 50 Boonton Ave Butler, NJ 07405 to speak with one of our technicians.

Sloan’s Automotive in Orlando, FL | Family Owned and Operated

February 21st, 2018

The technicians at Sloan’s Automotive have years of experience and the knowledge required to diagnose your automotive problems. They have been providing customers in the Orlando, FL area with high-quality automotive maintenance and repair services such as Alignment, Brakes, Heating & Cooling Services, Hybrid Repair, and Engine & Transmission Services since 1992. Aside from the outstanding service provided to every customer, they also provide a 3 Year / 40,000 Mile Warranty, 24/24 nationwide warranty, and 12 months of roadside assistance after every visit for no additional cost!  Stop by to check them out, or call 407-228-7889 today to schedule service.

The Importance of Responding to Negative Online Reviews

February 19th, 2018

Online reviews are one of the most important factors in the success of a small business today.  Auto repair shops with dozens of mostly positive reviews land better placement in local search rankings and a higher likelihood that a customer will contact them directly when they see the shop listed in search results or the Google My Business page.  That’s why it’s so important to solicit reviews from customers who are happy with the auto repair or maintenance services you’ve provided to them.


However, many people searching for reviews online now know that the star ranking alone doesn’t say much about a business.  In the shady world of online reviews, it’s easy to manipulate them if you put in enough effort.  Many businesses will pay for positive reviews, either by hiring a company to make them “magically appear” or by offering customers discounts in exchange for great reviews.  Both of these tactics are forbidden by most review sites, but unethical businesses do it anyway.

This has caused many people looking for services online to read the reviews more carefully to see if they’re legitimate. It’s generally pretty easy to tell if reviews were purchased – the text in the reviews is very generic, makes no sense, or is so positive it’s not believable.  Often, a business who received a slow drip of negative reviews over several years will suddenly receive dozens of similar positive reviews in just a couple of weeks’ time.  Those are fake reviews!

Customers who do read reviews instead of just looking at star ratings will learn about your auto repair shop from both satisfied and dissatisfied customers.  And if your shop responds to reviews, as many platforms allow businesses to do, your reviews will also let customers know how you treat your customers.  Do you take their feedback into account, both positive and negative?  Do you go out of your way to thank them for their business?  Do you try to make things right if a customer is dissatisfied?

Harvard Business Review recently did a study on Hotels on TripAdvisor to explore the question of whether it was worthwhile to respond to online reviews.  They learned that companies who responded to reviews received 12% more reviews on average.  Based on the statistics the study uncovered, one in three businesses who responded to reviews received a rating of at least ½ star higher than they would have if they didn’t respond to reviews.  What’s the difference between a 3.5 star company and a 4 star company?  A lot of phone calls.

While hotels are hardly the same as automotive repair shops, the study findings likely carry over to your business. That’s because you serve the same audience – everyone. Most people will need both hotels and auto repair at one point or another in their lives.

While the most important factor in online reviews is to have consistently appearing, well-written reviews from satisfied customers, responding to customer reviews can help your shop earn even more customers through its online presence.  Take a few minutes to look through your online reviews, especially your negative ones, and use them as an opportunity to show the rest of the world how you treat your customers.

To learn more about how Repair Shop Websites can help your shop gain more business and reviews, call us at 866-665-1605 or email us at Team_RSW@RepairShopWebsites.com.

John’s Service Center | Honest & Quality Service at an Affordable Price

February 19th, 2018

John’s Service Center is a full-service preventative maintenance and auto repair center that has been performing high quality, guaranteed auto, SUV, and truck repairs since 1996. We service and repair all imported and domestic cars and trucks and offer the following services: Windshield Chip Repairs, PA State Inspections, Oil Changes, Brake Services and Flushes, Tires, Engine Repair, Transmission Repair, Auto A/C and Heating Services, and also Check Engine Light Diagnostics. Stop by the shop at 415 W Trenton Ave Morrisville, PA 19067 or call 215-295-3550 to schedule your vehicle’s next service!

Quick Turn Auto Repair & Towing | 24 Hour Towing !

February 19th, 2018

In Damariscotta , Maine is a shop called Quick Turn Auto Repair & Towing who knows your vehicle! They are the automotive shop to go to when your vehicle is having trouble or you just want to keep it maintenanced! Even if you can not get to the shop they will come give you a tow with their 24 hour service by being AAA Certified! Some of their other services include oil changes, brakes, engine work, transmissions. Come by the shop at 3 Ellinwood Dr or call the shop at 207-563-7001 and they will be happy to help you!

Professional Service Done Right

February 19th, 2018

Ken’s Service Station has been a staple of the Montgomery automotive scene since 1950. Our auto technicians are ASE Certified and our tow truck drivers are WreckMaster Certified. Our services include New York state inspections & emissions, brakes, tires, diagnostics, oil changes, alignment, towing, emergency roadside assistance, fleet services, and more! Call us at 845-457-5800 or visit our shop at 2231 NY-208, Montgomery NY 12549.

Dixie Automotive | Complete Auto Repair in Fairfield OH

February 16th, 2018

Dixie Automotive has been there to provide excellent service and trustworthy advice, whether you need general upkeep and maintenance or a complete vehicle overhaul, you can trust us to get it done right! We offer a variety of services including: Oil Changes, 30/60/90K Mileage Maintenance, A/C and Heating Services, Alignments, Brakes, Differential Flushes, Check Engine Light Diagnostics, Engine Repair, Transmission Repair and Maintenance, and also 4×4 Services. To learn more about our services, call us at 513-829-2333 or stop by the shop at 4669 Dixie Hwy Fairfield, OH 45014 – just past Jungle Jims and next to Sears Hardware and Deals.