Repair Shop Advice

Archive for May, 2017

Don’t cuss, Call us! EPIC is your new four letter word for Auto Repair!

May 31st, 2017

“Great Service. Great Price. Great People. Highly recommended!” says Amy H., customer of Epic Automotive. Located at 1814 Woodson Road, St. Louis, MO 63114, The top priority here is to serve the Heavenly Father through serving their customers. They exhibit integrity, respect, extensive knowledge, professionalism, and excellent customer service. Drop by or call John today at 314-423-0011 to schedule your appointment.

Scott’s Speed Shop in Hagerstown MD installs everything they sell!

May 30th, 2017

Scott’s Speed Shop, located at 1081 Marshall St, Hagerstown, MD 21740, is your Customization & Performance Expert! From Custom Exhaust to Truck Performance & Accessories, they have you covered! Drop by to check them out or call 301-416-7155 today to see what they can do for you!

A+++ Work and Customer Service at Nevin’s Automotive LLC!

May 30th, 2017

Nevin’s Automotive LLC is conveniently located at 4643 York Rd. New Oxford, PA 17350 and is well known for their stellar work and customer service.  They handle an array of automotive repairs including: Oil Changes, Factory Recommended Maintenance, PA State Inspections, Brakes, Check Engine Light Diagnostics, 4×4 Services, A/C Repairs, and Engine Repairs.  Give them a call today 717-624-4930 to see what they can do for you!

TECH-NET Professional Automotive Service

May 26th, 2017

The Anchor Auto & Welding Repair has been providing customers in the McAlester, OK 74501 area with high-quality automotive maintenance and repair services since 2013. Our experienced mechanics will get your vehicle up and running again, and we’ll keep it in top operating condition. We provide a range of services, including alignments, brakes, tires, diagnostics, oil changes, and more. Call us at 918-426-7662 or visit our shop conveniently located at 8 W Tyler Avenue. We look forward to serving you!

Trustworthy and Affordable Auto Repair at Floyd’s Auto Service in Baytown, TX!

May 25th, 2017

Fast, Honest & Affordable Repair and Maintenance Services with Floyd’s Auto Service, located at 4404 Baytown, TX 77521. From a simple Oil Change service to a more complicated Engine Replacement, they have your vehicle covered from bumper to bumper! Call them today at 281-422-3834 to schedule your repair or maintenance today!

Auto Repair Financing – A Blessing, Not a Curse

May 25th, 2017

If you’ve got customers looking at major repairs to get back on the road, there’s a good chance that neither of you are thrilled.  That’s because many people can’t handle a $2,000 repair bill, especially if they weren’t expecting it ahead of time.  This makes auto repair finance plans an attractive option – you get paid immediately, and your customer can get back on the road.

These plans can be dangerous, however.  Some of them take advantage of people with low credit scores by offering loans that have interest rates so high that they are unethical.  If customers end up on one of these loans and it was offered in your shop, they will blame you even if you aren’t servicing the loan.

The key offering auto repair financing is finding a plan that take care of your customers and also ensures that you get paid for your services.  Here are a few suggestions:

Ask for the details – Make sure that you understand how much you have to pay if the customer finances the purchase, and get a clear understanding of what customers will have to pay as well.

Always ask yourself “would I feel comfortable offering this loan to a customer if I was in the banking business and it was my job?”  It you were charging your customers 120% interest, you probably wouldn’t be able to sleep well at night.

Check out their reputation – Ask for references from other shops before you select an auto financing company, and make sure they don’t have a poor online reputation.  Remember that by offering financing from a company, you’re associating yourself with them.  Make sure that they make you look better and not worse!

Ask your suppliers if they have an auto repair financing option – If you’re a member of a banner program, they may offer a financing option.  Since you are doing business with these companies anyway, and they profit from each sale you make, they may offer a more attractive auto financing program.  They also have more to lose – if they hurt your customers, they might lose their status as a supplier as well as a financier!  This all makes banner programs and parts providers a great place to start asking about financing programs.

To learn more about how Repair Shop Websites can help your business succeed, call us at 866-665-1605 or email us at

Starks Auto Service, Now Open in Jonesboro!

May 22nd, 2017

Stop by our newly opened shop, Starks Auto Service, located at 2813 S. Caraway Rd. Jonesboro AR, 72401.  We handle everything from Oil Changes, Factory Recommended Maintenance, Brake Services, Alignments, Tires, Engine Maintenance and Repairs, Transmission Maintenance and Repairs, 4×4 Services, Automotive A/C and Heating Services, and even Collision and Auto Body Repairs.  Call today 870-726-4025 to schedule your vehicle maintenance.

Five Key Performance Indicators That Demonstrate Shop Excellence

May 15th, 2017

There are dozens of metrics a shop can track to ensure they’re operating efficiently and generating the earnings needed to support shop owners and staff. These five, however, are among the most commonly tracked indicators by successful repair shops.

Click here to download this infographic.

Three Ways to Increase Your Shop’s Value

May 12th, 2017

When an investor/owner considers which repair shop to purchase, they look at a wide range of factors to determine a shop’s value.  Some of these factors are difficult to impact, such as the shop location, the age of the shop, or the number of bays and lifts that will fit in the building.  But the biggest factors can be heavily impacted by shop management.  Here are three shop value factors that you can improve today to increase the value of your repair shop.

#1 – Is the business independent from the owner?  Unless you’re planning on working for the new owners for years, you don’t want a tremendous amount of the shop’s value to be tied up in your presence.  This doesn’t mean that you can’t be active in your own shop – it does mean that someone else at your shop needs to be able to perform any of the duties you’re doing on a daily basis, whether that’s high-level repair, customer relations or earning new business for the shop.

How true is this for your shop?  If you haven’t been out of your shop for a while, take a few of days off-site to focus on company strategy, and gauge the results of your absence.  It will likely be apparent what issues need the most attention for the shop to gain self-sufficiency.

#2 – What type of work are you performing?  If your shop is focused on heavy line work such as transmissions and power-trains, your shop will be worth a higher multiple of its profit.  Shops focused on brakes and oil changes are worth less because they face heavier competition and are less able to differentiate from other shops in the area.

Also, try to ensure that all of the equipment that you’ve purchased for your shop is actually being used regularly for repairs, if possible.  New owners are reluctant to pay a good price for equipment that isn’t in use; unless they can find a way to bring it into use, it will become an investment that doesn’t generate any profit for them.

#3 – What reputation does your shop have?  If your shop’s reputation has suffered recently, owners may not be willing to pay as high a multiple as they otherwise would.  That’s because next year’s earnings may not look as good as last year’s earnings if customers stop visiting the shop.

One quick way to improve the value of your shop is to invest time in improving your publicly visible reputation.  Always ask happy customers to leave reviews online, and try to make it as easy as possible for them to do so.  If they do provide a review, make sure to thank them for their time, and ask them to spread the word if any of their friends or co-workers need auto service or repair!


To learn more about how Repair Shop Websites can help improve the value of your shop, call us at 866-665-1605 or contact us at  

Black Bear Auto, Our #1 Goal is Complete Customer Satisfaction!

May 9th, 2017

Black Bear Automotive, located at 56 Frederick St Bristol CT 06010 is known for upfront and honest customer service and repairs.  You can trust that when Barry tells you a repair is necessary he means it!  They have over seventy years combined automotive experience and can handle a wide array of automotive repairs including: Oil Changes, Vehicle Maintenance, CT State Emissions Repairs, Alignments, Tires, Engine Repair and Maintenance, Transmission Repairs, Auto A/C and Heating Services, 4×4 Services, Check Engine Light Diagnostics,  and Domestic and Import Vehicle Repairs. Call Barry today at 860-585-1111 and see what everyone else already knows!