When dealing with customers it is important to keep records of everything so that the customer can feel that they are dealing with an honest and respectable shop. The article listed below is one Repair Shop Websites and Body Shop Websites finds important for shop owners to take a look at, keep in mind, and use when advising a customer. You will gain the trust in your customers, and perhaps they will talk to their peers about the integrity of your shop and how it is a good place to do business.
Handling disagreements over a repair bill can be a sticky situation. Often this occurs when the charge to the customer is much larger than the estimate they were given. The auto repair mechanic should keep records of every operation and why it was done. Also keep all old parts in case the customer would like them returned. The last thing that those in the repair shop industry want to do is leave their customers feeling cheated! Read more, click here.